Pet Palace - Charlotte is a well-known pet care brand that has been providing exceptional services to the residents of Charlotte for several years now. The establishment is equipped with state-of-the-art facilities, highly trained and compassionate staff, and a warm and welcoming environment that pets feel comfortable in. Pet Palace - Charlotte offers a wide range of services, including grooming, pet daycare, kennel boarding, and training programs, among others. It prides itself on treating each pet as a unique individual with different needs and personalities, ensuring that they receive personalized care and attention. With top-notch services and a strong commitment to pet welfare, Pet Palace - Charlotte has earned its reputation as a reliable and trustworthy choice for pet owners in Charlotte.
Amenities and More
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
Reviews
I boarded my cat Lukey when I went out of town for 12 days and it was the first time I booked him with Pet Palace, they took good care of him. I reserved a cat townhouse with a window view. They provided some treats and a litter box in his townhouse. I gave them his wet food, left his bed and toys while he stayed there. I called a few times to get an update and employees were friendly and attentive. I also scheduled a one on one playtime.I totally recommend it since Lukey enjoyed his stay there!!
I take my cat here every time that we have to go out of town. My cat isn’t the friendliest when he is out of his normal environment yet they still take great care of him and keep me updated whenever he has any issues. I highly recommend this place and it’s so close to the airport that it’s very convenient to stop by there on your way to the airport.
My delightful buddy, Rocko, absolutely adores his time here! Each visit feels like a special holiday for him. The staff isn’t just accommodating—they’re wonderfully warm and a joy to chat with. It’s heartwarming to see their genuine affection for Rocko; they seem genuinely sad to see him leave after his fun-filled staycations.
When it comes to grooming, they work magic! Rocko always comes out looking like a superstar. We’re already excited for our next visit. This place isn’t just a service, it’s a haven of happiness for my furry friend!
We've boarded our two cats twice with Pet Palace and have been beyond impressed. The accommodations are nice and the staff is so attentive. One of our cats was not eating or drinking and the staff kept us continually updated on the matter, even sending pictures for the most detail. We felt so much care from them and would trust them if anything ever went wrong. Clearly, the staff loves the cats and we will certainly be continuing to use their services after our two stays.
I will never take an animal back here again. We left our dog with a blanket for him to have on his bed. It just disappeared. At this point I'm not convinced they did anything we requested which they charged extra for. They got their money once from me, and someone took home a great blanket. Never, never, never again.
I come here for grooming for my golden retreiver. The people at the front desk are kind and prompt and my puppy is always happy upon pick up. She's clearly treated like family and I appreciate the attention she receives!
Dropped off my dog for boarding for a couple of days and she did great! I loved the little report cards that she got sent home with and all in all it seems like she had a great time. They even offer spots with webcams if you wanted to keep an eye on your dog if you want to pay a little extra for it.
I just picked my dog up from 10 days of boarding at Pet Palace. I sent her with 18 pre packaged bags of food (as instructed), and when I picked her up I had 8 full bags of food returned to me. I was unable to call to check on her while on vacation, so I had a friend call and they reported to her that “my dog was eating well.” This was clearly a lie, or were they only feeding her once a day, when it was made clear to the facility that she eats twice a day? She is significantly skinnier than she was when I dropped her off. Plus she has multiple wounds on the bottom of her paws as pictured below. I will not be using Pet Palace’s services any further.
Location
2320 Wilkinson Blvd, Charlotte, NC 28208, United States
Hours
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Monday
07:00 AM - 07:00 PM
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Tuesday
07:00 AM - 07:00 PM
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Wednesday
07:00 AM - 07:00 PM
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Thursday
07:00 AM - 07:00 PM
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Friday
07:00 AM - 07:00 PM
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Saturday
07:00 AM - 07:00 PM
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Sunday
09:00 AM - 07:00 PM
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